Getting Personal: Emotional Intelligence Skills Make a Real Difference

Last week’s blog looked at the recent history of emotional intelligence (EQ) and how it has taken root in today’s business landscape – producing notable results in some of the world’s most influential organizations.

This week, I’d like to share a project in which Blueline worked with a Fortune 120 pharmaceutical firm to assess the EQ skills of its leaders, including coaching to the assessment results and customized training to further develop the skills.

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Our challenge was to develop a solution for 80 key leaders who support the clinical trial pipeline. Our client was committed to the idea that EQ behaviors are integral to the success of this important team, and that increasing skills would increase productivity and results.

The objective was threefold: to build greater awareness of the importance of EQ skills; to provide an understanding of each person’s strengths and gaps related to their skills; and to provide opportunities for people to grow existing skills and acquire new ones in managing their emotions and relationships with others.

The project consisted of four phases:

  1. A “Foundations of EQ” class that explained fundamental concepts and explored the core behaviors that lead to EQ success.
  2. An EQ 360 assessment in which leaders assessed their own skills as well as the skills of their managers, colleagues and direct reports.
  3. Individual coaching based on each participant’s assessment results.
  4. Customized training in response to the strengths and skill gaps discovered in the aggregated assessment results.

Within a month of completion of the six-month project, each participant was asked to evaluate its impact. Preliminary results revealed that participants were convinced the program would make a real difference in both their business and personal lives:

  • 85% said it was the best combination of training and development they had ever received.
  • 87% agreed that they gained knowledge and skills they can use on their job.
  • 85% agreed that they would use the knowledge and skills in their personal lives.
  • 87% were satisfied or very satisfied with the investment of time and effort in the training.

I have come to believe that any business result can be greatly improved simply by focusing on the quality of personal transactions that deliver that result. EQ is an idea whose time has come – and today is delivering enormous gains in speed, efficiency and quality of human interactions.

I can say with complete confidence that your organization – like so many others – has enormous opportunities to leverage the power of emotional intelligence to deliver quantitatively better business results.

Contact Blueline Simulations to find out how. The next success story could be yours.