Robert Coates

Want ROI? Provide Effective Coaching!

During a recent client engagement I was reminded once again of how critical effective coaching is to success in the workplace. While conducting a gap analysis to identify failure points in a new sales process, one refrain was stated loudly and consistently: “our coaching on the new process is inconsistent, at best.” Unfortunately, this is…

Tapping into the Wisdom of a State

In his 2004 book, The Wisdom of Crowds, James Surowiecki made the case that “under the right circumstances, groups are remarkably intelligent, and are often smarter than the smartest people in them.” His point being that the collective wisdom of a large group of people provides better solutions than a few experts. I recently had…

The Crashing of the Wave

In May of 2009, Google announced their “next big thing” Google Wave. It was touted as the next generation replacement for email. As it became available outside of Google offices and moved into the public realm, there was much speculation as to just what Wave was and how people would use it. Sadly, on August…

How to Maximize the Effectiveness of Live Role-Play

Live role-plays are not inherently better than eSimulations, there are some conditions that must exist to make this type of practice effective: First, the role-play should be well constructed to reflect real-life situations that the learner is likely to face, but not be so complicated that individual aspects of a skill cannot be isolated for…

Choose Wisely

Last week I wrote about the power of the learning visual to engage learners in creating their own story. Now clearly the quality of the art and visual metaphor in a learning visual have a significant impact on the learners and their experience, but how about the visuals you choose in other learning mediums, such…

The Power of the Learning Visual

It doesn’t matter if you call it a Work Mat, Discovery Map, Learning Map or, as we do, a Learning Blueprint. I’m constantly in awe of the power of this medium to change attitudes and pass on knowledge. The solutions we develop utilizing learning visuals consistently garner comments such as “This is the best training…

Managers Do Still Make a Difference

The point of all training provided by an organization is to improve people’s performance on the job. For this to happen, employees must use what they have learned when they are working. In their 1992 book, Transfer of Training, Mary Broad and John Newstrom evaluate the impact of three key resources on skills application –…

Will Companies Need a CSO (Chief Social Officer)?

As computer technologies became an integral part of running a modern business, executives created the Chief Technology Officer (CTO) role to develop strategy, oversee implementation and ensure the business was leveraging appropriate technologies to enhance results. Will the increasing recognition of the power and importance of social networks, in everything from learning to innovation, lead…