David Hutchens

Learning Business Literacy… and Eating Your Vegetables

Watch the faces of your employees next time you tell them they need to learn business literacy. I bet they look a lot like my ten-year-old when I tell him he has to eat his vegetables. “Financial acumen training” doesn’t get much love from the folks in organizations who would benefit from it the most.…

Organizational Practitioners are Recognizing the Power of Story

If you haven’t been following the fast-emerging discourse around “organizational storytelling,” allow me to help you get caught up. Here’s the idea: More and more organizational practitioners are recognizing the power of story to create culture; speed learning and change; archive knowledge; establish brand; and build shared meaning. (Gosh, there’s so much more to say…

Stories that Engage

Last week, I made the pilgrimage to Jonesborough, Tennessee. This postcard-perfect town boasts unbelievable views of the Smoky Mountains, but is famous around the world for another reason: it is the home of the International Storytelling Center. Every October, more than 10,000 storytellers and story lovers from all over the world descend on Jonesborough for…

Onboarding: This Is Not Your Father’s “First Day on the Job”: Blueline Simulations looks at the organizational phenomenon

Remember your first day on the job, on your first job, all those years ago? I do. I remember awkward introductions. (“If you need anything at all…” “Hook ‘em horns!”) I remember paperwork. SO much paperwork. And I remember pulling up a chair in my undecorated closet-office and going straight to work. And that was…

Newsflash: The Process Doesn’t Revolve around You

You would be surprised – or maybe you wouldn’t – by how many people in your organization don’t understand how the organization accomplishes its work. To be honest, it used to surprise us. We would run learning programs on a topic, like say, financial acumen, and it would never fail: People in the accounting department…

LOOK! WE’RE IN THE WALL STREET JOURNAL! (KIND OF)

A process for collaborative change: Blueline Simulations’ “Voice of the Customer.” 1. Listen first. A series of stakeholder interviews reveals prevailing biases and mental models. 2. Build a straw man. We propose a design that, significantly, is informed explicitly by the client’s own words. 3. Tell the story. We record a webinar and interim report…