David Milliken

Harnessing the Power of Emotional Intelligence

It’s been nearly 20 years since Daniel Goleman introduced the concept of Emotional Intelligence (EQ) to the business world, when his article on the subject first appeared in Harvard Business Review. What was groundbreaking (and often dismissed as “touchy-feely”) then is fully embraced today – as organizations worldwide are seeing notable results from leaders who…

Mapping It Out: Helping Employees See the Big Picture

As a leader, it’s a good bet that you understand the power of showing vs. telling when it comes to communicating complex messages to your employees. Communicating important information verbally or in writing can be confusing and leaves the door wide open for interpretation. The mind’s eye is often quick to interpret what it understands…

Bringing Out the Leadership Potential in High-Potential Candidates

Your organization’s high potentials are tagged as such for a reason: They’ve been identified as demonstrating the potential to lead your organization successfully in the future. Having the potential to be a great leader is one thing. Applying that potential in a way that creates outcomes consistent with your organization’s highest priorities is another. It…

All Questions Aside… You Already Have the Answers!

Proven systems, verified processes and time-tested techniques all sound good at first. After all, if they work for so many other organizations, they should work for yours too… right? Not necessarily. In fact, standard off-the-shelf interventions and implementations that tout a “one-size-fits-all” approach rarely have the intended results. Why? Because every organization is unique, with…

Communicating Through Change

How a Blueline Blueprint Learning Visual and Quick Draw Video Can Help Tell the Story Whether self-induced or triggered by external forces, organizational change can create confusion, uncertainty and fear at all levels – having a notable effect on morale, production and overall organizational climate. Although the end result is almost always positive, getting there…

Does Your Pharma Sales Model Need a Booster Shot?

The pharmaceutical marketplace is evolving in fundamental ways – perhaps at a pace more rapid than any other B2B industry. In our work with some of the world’s largest pharmaceutical companies, we’re seeing the transformation first hand. What’s changing? Business models, decision-makers, reimbursement models, access to information, buyer profiles… the list is long. So long,…

4 Answers To Take Your Sales Performance to New Heights

Are your people fully engaged? Explore new opportunities to excite, engage, and transform your workforce by subscribing to Blueline’s enewsletter: Engagement Advisor. It’s a free resource full of tools and ideas you can put to work right away. Don’t wait to get started. Dig into the February issue now to discover 4 Insights that Have the Power to…

How does the optional PeopleSIM™ Supportive Selling simulation extend the learning beyond the classroom?

Using the PeopleSIMTM platform, our team of engineers has endeavored to create a sales experience that feels so real that your sales people will swear that they are interacting with a live customer via web conference technology. Imagine giving your learners the opportunity to hone their sales skills anytime, anywhere through simulation technology perfected through…

Why do Blueline Blueprint™ Learning Visual-based experiences drive such high levels of retention and application?

When teams of learners explore, discuss, and even argue about critical concepts, without even knowing it they are building powerful memories. By using a Blueline BlueprintTM Learning Visual-based experience, we are able to “lock-in” those memories through stories and metaphorical images. Did you miss the previous questions? Check them now! How does Supportive Selling relate…