David Milliken

eSimulations: Are You Up to the Challenge?

In my last blog, I outlined the merits of eSimulations and explored some compelling reasons why recent advances have made them more effective than live role-play. In short, today’s eSimulations: Can now contain hundreds (and in some cases thousands) of video-based nodes, meaning they can accurately reflect small changes in tone and language. Deliver a…

eSimulations: Has Live Role-Play Met Its Match?

It’s a common belief that, for all of their plusses, the big minus with eSimulations is their inability to discern nonverbal communication. And with research showing the significant role tone of voice and body language play in human communication, that’s a very big minus. Recent advances, however, have changed that. In fact, for many applications,…

Building Your Business – Even If You Don’t Own One

“I don’t own a business, so why should I be concerned about building one?” Sounds logical, right? However, everyone who works for a company is in fact building his or her own business. It may be tasks, projects or leadership within your department, region or district. You may not own the business, but you own…

By the Numbers: Showing some love for business literacy

Watch the faces of your employees the next time you tell them they need to learn business literacy. You’ll likely see blank stares as they imagine themselves adrift in a sea of numbers, ratios and acronyms. “Financial acumen training” doesn’t get much love from the folks in organizations who would benefit from it most. But…

Taking Ownership: What Your Leaders Don’t Know Can Hurt You!

Many years ago, I completed the grueling process of proving my senior thesis. I researched big restaurant chains that had both company-owned stores and franchised stores. My thesis – which I was able to prove – was that the franchise stores outperformed those owned by the company. Why? For one simple reason: because franchisees have…

Is an Off-the-Shelf Simulation on Target with Your Needs?

My last blog made the case for simulation being a uniquely effective way to both immerse and engage your learners for maximum adoption and retention. I outlined the types of simulation and discussed how they can be used to: apply knowledge, skills and behaviors in context deliver just-in-time, just enough performance support assess needs and…

Using Simulation to Put Learning in Context

There’s little question that adoption and retention are driven by immersion and engagement. And there’s no better way to both immerse and engage your learners than through simulation. Simulation is uniquely effective because it creates an opportunity for learners to apply knowledge, skills and behaviors in context. Many simulation designs also are able to deliver…

Insight Matters: A Model That Opens Doors and Closes Sales

Anyone in sales can tell you that the rules today are much different than they were 25 years ago. The playing field has changed in numerous ways. Those who haven’t kept up are sure to be kept out as customer expectations continue to evolve. The bottom line? It’s no longer enough to build relationships, uncover…