Capabilities

LOOK! WE’RE IN THE WALL STREET JOURNAL! (KIND OF)

I was talking with a client recently and we were discussing the powerful impact successful change strategies can have on an organization.  We were both sharing our continued surprise at how simple strategies can have such far reaching impact.  Even though we have both seen and experienced it many times it is still delightful to…

Brandon Hall Award Application Time!

In our industry there are few awards that matter as much as the Brandon Halls. Last month the 21st Annual Brandon Hall Group HCM Excellence Awards Program opened for applications. The Brandon Hall Awards are “the most prestigious awards program in the industry. Often times called the “Academy Awards” by Learning, Talent and Business Executives,…

What is the “Soul” of your Business?

As part of a potential organizational change project, I recently read a book called All Customers Are Irrational by Bill Cusick. One of many things that he said that really stuck with me was that companies need to articulate their soul. So I started to make a conscious effort to ask our customers and associates…

Do You Really Know What Your People are Thinking? Here’s how Blueline Uncovers the Voice of the Business.

At Blueline, we have set a high bar for creating cutting-edge interactive classroom and electronic training. Yet oddly, the fastest-growing service in our business is something we refer to as Blueline’s Voice of the Business (VOB) Process. Maybe it isn’t really odd at all. It’s a little funny (and a lot scary) that some custom…

What do you do when your sales model no longer works?

Your marketplace is changing in fundamental ways. Your customer’s business model has changed.  The decision makers have changed.  Not surprisingly, the sales model that you and your competitors have relied on for decades is no longer delivering the results you need.  You aren’t sure that you even need a sales force anymore.  But there are…

Get Alignment Upfront

Training doesn’t happen in a vacuum, the success of a training program depends on more than just a good design. Stakeholder commitment and buy-in is critical. Many a well-designed program rests on the dust heap of organizational training because it turned out a critical stakeholder wasn’t onboard. Ensuring stakeholder buy-in is even more vital when…

Why Everything I Believed About eLearning is Wrong.

Part 2: I stared at the number: 28%. 28% has long been established as a standard, an ever-present challenge to developers of traditional elearning programs. That’s the percentage of material that you can expect your learners to retain two weeks after your elearning program. Some refer to it as “the problem of forgetting.” There’s a…