Assess

Harnessing the Power of Emotional Intelligence

It’s been nearly 20 years since Daniel Goleman introduced the concept of Emotional Intelligence (EQ) to the business world, when his article on the subject first appeared in Harvard Business Review. What was groundbreaking (and often dismissed as “touchy-feely”) then is fully embraced today – as organizations worldwide are seeing notable results from leaders who…

All Questions Aside… You Already Have the Answers!

Proven systems, verified processes and time-tested techniques all sound good at first. After all, if they work for so many other organizations, they should work for yours too… right? Not necessarily. In fact, standard off-the-shelf interventions and implementations that tout a “one-size-fits-all” approach rarely have the intended results. Why? Because every organization is unique, with…

Has an evolving marketplace required a change in your sales model?

Your marketplace is changing in fundamental ways. Your customer’s business model has changed.  The decision makers have changed.  Not surprisingly, the sales model that you and your competitors have relied on for decades is no longer delivering the results you need.  You aren’t sure that you even need a sales force anymore.  But there are…

Eliminate Your Fears About What Your Employees Are Thinking.

Earlier this month we shared 5 Steps to Beat Your Proven Method in which we showed our “Voice of the Business” process. This process follows these same five steps, and it never fails to delight our clients. But do you know how Blueline Uncovers the “Voice of the Business”?  Read our previous blog and learn…

Are your customers’ expectations changing significantly?

Is your market rapidly shifting? Is your historically successful sales model no longer getting the results you need? What Do You Do When Your Sales Model No Longer Works? Your marketplace is changing in fundamental ways. Your customer’s business model has changed. The decision makers have changed. Not surprisingly, the sales model that you and…

5 Steps to Beat Your Proven Method

At first blush, it make sense that major corporations would pay handsome fees to consulting firms whose unique value proposition stems from implementing “proven” systems and processes that have previously been tested in dozens of other clients. However, post implementation, it often becomes apparent that the organization’s response to the “proven” systems and processes is…

LOOK! WE’RE IN THE WALL STREET JOURNAL! (KIND OF)

I was talking with a client recently and we were discussing the powerful impact successful change strategies can have on an organization.  We were both sharing our continued surprise at how simple strategies can have such far reaching impact.  Even though we have both seen and experienced it many times it is still delightful to…

What is the “Soul” of your Business?

As part of a potential organizational change project, I recently read a book called All Customers Are Irrational by Bill Cusick. One of many things that he said that really stuck with me was that companies need to articulate their soul. So I started to make a conscious effort to ask our customers and associates…

Do You Really Know What Your People are Thinking? Here’s how Blueline Uncovers the Voice of the Business.

At Blueline, we have set a high bar for creating cutting-edge interactive classroom and electronic training. Yet oddly, the fastest-growing service in our business is something we refer to as Blueline’s Voice of the Business (VOB) Process. Maybe it isn’t really odd at all. It’s a little funny (and a lot scary) that some custom…