Each of us sees the world through our own lens. That is, we interpret data, events, and other intangibles of our organizational experiences through unique mental models made up of our closely held beliefs, and assumptions. This can make it all but impossible to honestly evaluate the organization – or to generate fresh insights in response to organizational challenges.
At Blueline Simulations, we help our clients to overcome this every day through our Voice of the Business Process – a comprehensive series of dialogues that encourage leaders in the organization to articulate and examine the beliefs they individually hold about the work, about the culture, about key strategies and change initiatives, and more.
It is, at times, a profound experience.
At the heart of the Voice of the Business Process, Blueline’s learning experts (who are, by necessity, external to the client environment) conduct dozens of expertly facilitated interviews with key executives on a strategic topic of the clients’ choosing.
In these penetrating dialogues, leaders are invited to speak in an unguarded way about their mental models – the insights, perceptions, beliefs, assumptions, and even emotions they hold– about a critical organizational challenge.
This is remarkable from the participants’ point of view. Many confess that they have never had the opportunity to reflect so thoroughly on the initiative in question.
The outcomes are remarkable, too, from the sponsor’s point of view. After the Blueline team is finished collating, dissecting and synthesizing all these unique perspectives, we share them with the interviewees through a series of facilitated group discussions. What happens during these discussions is quite spectacular. Insights emerge.
And the best part is that they’re not our insights – they’re yours. We’ve just created a forum for your people to view the organization and its challenges through a different lens. So by the time we’re done, everyone has already bought into the action plan.
We’d love to tell you more about Blueline’s Voice of the Business Process offering, and explore how this disciplined process might jump start your most critical initiatives. Call us today.
