A process for collaborative change: Blueline Simulations’ “Voice of the Customer.” 1. Listen first. A series of stakeholder interviews reveals prevailing biases and mental models. 2. Build a straw man. We propose a design that, significantly, is informed explicitly by the client’s own words. 3. Tell the story. We record a webinar and interim...
When the iPad was introduced three years ago many in the community wrote about its potential use in corporate training, including me. Since then, many organizations have begun to take advantage of the iPad’s portability, constant connection through WiFi or cellular networks and engaging interactivity to create custom training solutions for their workforce. Unfortunately,...
