eSimulations: Has Live Role-Play Met Its Match?

It’s a common belief that, for all of their plusses, the big minus with eSimulations is their inability to discern nonverbal communication. And with research showing the significant role tone of voice and body language play in human communication, that’s a very big minus. Recent advances, however, have changed that. In fact, for many applications,…

Practice Doesn’t Always Make Perfect

Why Training from Day One Just Makes Sense We’ve all heard the expression “practice makes perfect.” When I was young, my dad would provide me with all kinds of objects of curiosity to keep me active, help me learn discipline and (most of the time) test my resolve. My first BB gun, a set of…

Building Your Business – Even If You Don’t Own One

“I don’t own a business, so why should I be concerned about building one?” Sounds logical, right? However, everyone who works for a company is in fact building his or her own business. It may be tasks, projects or leadership within your department, region or district. You may not own the business, but you own…

By the Numbers: Showing some love for business literacy

Watch the faces of your employees the next time you tell them they need to learn business literacy. You’ll likely see blank stares as they imagine themselves adrift in a sea of numbers, ratios and acronyms. “Financial acumen training” doesn’t get much love from the folks in organizations who would benefit from it most. But…

Taking Ownership: What Your Leaders Don’t Know Can Hurt You!

Many years ago, I completed the grueling process of proving my senior thesis. I researched big restaurant chains that had both company-owned stores and franchised stores. My thesis – which I was able to prove – was that the franchise stores outperformed those owned by the company. Why? For one simple reason: because franchisees have…